bpvip Privacy Policy — Your Information Is Safe With Us

1 What Information We Collect

bpvip collects the following types of information to operate its services:

• Personal Identification Information: Your name, date of birth, national ID number or passport details, address, and email address.
• Contact Information: Email address and contact details provided through live chat.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers, transaction history, and deposit and withdrawal details — however, we do not store full bank card numbers.
• Account Information: Username, password (in encrypted form), account preferences, and history.
• Gaming Activity Information: Betting history, game participation, win and loss records, and bonus usage details.
• Technical Information: IP address, device type, browser, operating system, cookies, and session data.

2 How We Collect Information

bpvip collects your information in the following ways:

• Directly Provided Information: Information you provide when opening an account, during identity verification, or when contacting our support team.
• Automated Collection: Information about your browsing behaviour and preferences collected through cookies, log files, and similar technologies.
• Third-Party Verification: Information received from trusted third-party services for the purpose of identity verification or fraud prevention.
• Payment Processors: Confirmation information received after transactions are completed through bKash, Nagad, Rocket, and Upay.

3 Purpose of Data Use

bpvip uses collected information only for the following lawful purposes:

• To ensure account creation, management, and verification.
• To process financial transactions — to complete deposits and withdrawals properly.
• To conduct identity verification required for anti-money laundering (AML) and fraud prevention.
• To provide customer support and resolve complaints or queries.
• To improve platform security and prevent unauthorized access.
• To enforce responsible gaming policies, particularly regarding age verification and self-exclusion.
• To meet legal obligations and provide required information to regulatory authorities.
• To personalise services according to user preferences and improve platform quality.

4 Data Protection Measures

bpvip has adopted industry-standard technical and organisational measures to protect your personal information. These include:

• SSL Encryption: Our entire website is secured with SSL/TLS encryption, which protects your information from third-party access during transmission.
• Encrypted Storage: Your password and sensitive information are always stored in encrypted form — never as plain text.
• Access Controls: Only authorised staff can access your information for specific work-related purposes. All access is logged and monitored.
• Firewall and Security Monitoring: Our systems are continuously monitored for security threats.
• Regular Security Assessments: We regularly review and update our security measures.

5 Sharing Information With Third Parties

bpvip does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification Services: With trusted verification agencies for KYC and AML compliance.
• Legal Obligations: On the basis of court orders, government directives, or legitimate requests from law enforcement agencies.
• Fraud Prevention: With relevant authorities to detect suspicious financial activity or fraud.
• Business Transfers: In the event of a company merger or acquisition, though you will be notified in advance.

When sharing information with third parties, we ensure that they also comply with adequate data protection measures.

6 Cookies and Tracking Technologies

bpvip uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for the website to function properly — maintaining login sessions, ensuring security, and so on. These cannot be disabled.
• Functionality Cookies: To remember your preferences and settings — such as language selection and display preferences.
• Analytics Cookies: To monitor website usage and improve service quality.

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may cause some website features to not work properly.

7 User Rights

As a user of bpvip, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information — however, where legal or regulatory obligations exist, complete deletion may not be possible.
• Right to Restrict Processing: In certain cases you may request that processing of your information be restricted.
• Right to Data Portability: The right to request your information in a structured, machine-readable format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise these rights, contact us at [email protected] or notify our team through 24/7 live chat.

8 Data Retention Period

bpvip retains your information only for as long as necessary. The retention period is determined based on the following:

• Active Account: Your information is retained for as long as your account remains active.
• After Account Closure: Certain information may be retained after account closure for legal obligations and dispute resolution purposes.
• Financial Transaction Data: Transaction data is retained for a set period due to legal requirements related to anti-money laundering.
• Customer Support Communications: Retained for a set period to improve customer service quality and facilitate dispute resolution.

9 Protection of Minors' Data

bpvip provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors (persons under 21). If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. Age verification is a mandatory part of our registration process.

10 International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that the receiving country or company has adequate data protection measures in place and that the security of your information will be maintained in accordance with the standards of this Policy.

11 Marketing Communications

If you have given your consent to receive our promotional offers and updates, we may contact you. However:

• You may opt out of marketing communications at any time.
• Even after opting out, important service-related messages (such as transaction confirmations and security alerts) will continue to reach you.
• We will never use your information for third-party advertising.

12 Links to Third-Party Websites

Our website may contain links to third-party websites (such as payment gateways). Once you navigate to another website through these links, that site's own privacy policy will apply. bpvip is not responsible for the data protection practices of those external sites. You are advised to read the privacy policy of any third-party website before visiting it.

13 Notice of Policy Changes

bpvip reserves the right to update its Privacy Policy from time to time. For any significant changes, we will update the date on this page and, where necessary, notify users directly. You are advised to review this page regularly. Continued use of the service after an update will be considered acceptance of the revised Policy.